Recall Information
At MM Phones, your safety is our highest priority. We insist on the most rigorous quality standards for every device in our collection.
Our Commitment
Every iPhone and Samsung device that passes through our doors undergoes a 40-point diagnostic check. This ensures that even our Ex-UK stock meets original manufacturer performance and safety benchmarks.
Rigorous Testing
We test batteries, thermal management systems, and charging ports to prevent any potential hardware issues before they reach your hands.
IMEI Verification
Every device is screened against international databases to ensure it has no history of theft, loss, or manufacturer block-lists.
Ongoing Quality Programs
Occasionally, manufacturers like Apple or Samsung initiate voluntary recall programs for specific batches of devices (e.g., iPhone 12 sound issues or specific battery batches).
How to Check Your Device
If you purchased a device from MM Phones and believe it may be part of an official manufacturer recall, please follow these steps:
Need Assistance?
If your device is identified as part of a recall program, our technical support team is ready to assist you with the exchange or repair process.